Refund policy

Return & Defect Policy

At The Vestuary, we strive to achieve 100% satisfaction for all of our customers. If for any reason you are unsatisfied with your order, please contact us immediately.

Damaged or Defective Items Please inspect your item carefully within 48 hours of receipt. Open packaging carefully and avoid using sharp-edged instruments — your item may be shipped in a soft pack, and sharp edges may damage it. If you notice any damages or defects — such as stains, incomplete or broken printing, tears, or damage — contact us by email within that window and include a photo of the damage in the same email. Claims submitted without a photo, or where the photo is sent separately after the initial email, cannot be processed. Because we work with a production partner who requires timely defect reporting, we're unable to process damage or defect claims submitted after 48 hours of delivery. We appreciate your understanding.

If we approve your claim, we will replace the damaged item free of charge with a direct replacement. Please note that replacements must be for the same item and size — we are unable to substitute a different item or size under these circumstances.

Wrong Size Received If we sent you a different size than what you ordered — for example, you ordered a 2XL but received an XL or a Large — contact us within 72 hours of receipt and include a photo of the item's size tag in your email. We will ship you a replacement in the correct size, free of charge, and you are welcome to keep the incorrectly sent item.

Please be advised that replacements are issued as a duplicate of your original order in the size you originally purchased. We are unable to substitute a different size or item as part of a wrong-size claim. This policy applies only to fulfillment errors on our part — if the correct size was shipped but does not fit as expected, we are unable to offer a replacement or exchange.

Wrong Item Received If we shipped you a different item than what you ordered — for example, you ordered a blue polo but received a red one — contact us within 72 hours of receipt and include a photo of the item you received in your email. We will ship you the correct item free of charge, and you are welcome to keep the incorrectly sent item.

Please be advised that replacements are issued as a duplicate of your original order. We are unable to substitute a different color, style, or size as part of a wrong-item claim — the replacement will match exactly what you originally purchased.

All Other Returns We are unable to offer full refunds or exchanges for items that were correctly fulfilled and arrived in good condition. If you are genuinely dissatisfied, please reach out to our customer service team — we will do our best to find an agreeable solution. Please take care to order the correct item and size at checkout.